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Billing and Ordering Policies
Orders:
We request information from the user in our shopping cart, such as contact and payment information. This information is used for billing purposes and to fill customers' orders. If we have trouble processing an order, this contact information is used to get in touch with the user.
Orders require full payment at the time of ordering. This can be accomplished via a credit card (Visa, Master Card, American Express or Discover), sending in a check accompanied by your order or by choosing to have your product sent to you C.O.D. (which will also include all COD monies and other fright fee's).
Purchase orders will be accepted from all Cities, Schools and Government Agencies provided a written purchase order containing product, shipping and billing information is faxed (or mailed) with the order. These PO's will be set up on Net 30 terms from the invoice date.
Credit:
Credit (Net 30 terms) will be assessed on an individual basis upon completion of our Credit Application and the follow-up credit references. Credit may take a few weeks to establish and will be extended with a satisfactory credit rating to WCN.
Invoices:
The invoice for your order will normally be sent out U.S. Mail the next business day after your order has shipped. This will allow your product to ship in a timely manner and the invoice will follow the next day. You may request a faxed copy of your invoice if you need it sooner.
Cancellations:
Cancellations require the consent of West Coast Netting and must be in writing. Cancellations must be received by West Coast Netting prior to any product shipping otherwise the customer will be charged for the shipped items. West Coast Netting reserves the right to require indemnification for costs incurred by the company in manufacturing the product until the notice of
cancellation is received. All costs for parts, materials, labor and other miscellaneous cost as deemed necessary by West Coast Netting will be responsibility of the customer.
West Coast Netting Shipping Policy:
Offloading by customer will be required. It is not the driver’s responsibility to unload the shipment. This material may be of considerable weight and bulk and may require mechanical assistance (i.e. forklift, pallet jack, etc) and/or labor to be provided by the customer at no cost to us or the delivering agent.
Loss or Damage In-Transit: WCN/TNH is not responsible for loss or damage. Our responsibility ends when the carrier signs the bill of lading, which is our receipt that the shipment was made complete and in good condition to the carrier. IT IS THE RECEIVER’S RESPONSIBILITY TO CHECK THE NUMBER OF PIECES RECEIVED AGAINST THE NUMBER OF PIECES SHOWN ON THE DELIVERY RECEIPT. ANY SHORTAGES OR DAMAGE SHOULD BE NOTED ON THE DELIVERY RECEIPT BEFORE IT IS SIGNED.
Do the following to assure that your equipment is properly received.
1. While unloading the equipment, count all pieces and packages. Make sure all bundles/pallets/pieces are intact. If the count does not agree with the count on the delivery receipt mark the delivery receipt short ____ number of pieces. Also, note the actual number of pieces received. IF NOT MARKED SHORT THE FREIGHT LINE AND WCN/TNH WILL NOT BE RESPONSIBLE FOR REPLACEMENT.
2. While unloading the material, check for ANY visible damage. If there is ANY visible damage, THIS MUST BE NOTED ON THE DRIVERS DELIVERY COPY. IF NOT MARKED DAMAGED THE FREIGHT LINE AND WCN/TNH WILL NOT BE RESPONSIBLE FOR REPLACEMENT.
3. If, while unpacking the material, it is noted that there is concealed damage, call the FREIGHT LINE for an inspection. THIS MUST BE DONE WITHIN 48 HOURS AFTER RECEIPT OF MATERIAL. ALL CONTAINERS MUST BE KEPT FOR INSPECTION.
4. If while assembling equipment, a shortage of hardware is found, please contact WCN/TNH for replacement at 928 692-1144.
5. On very large shipments, if you are unsure whether you are receiving all of the material, PLEASE SIGN YOUR DELIVERY RECEIPT WITH THE FOLLOWING STATEMENT: *** RECEIVED ONE LOT, SUBJECT TO COUNT ***
NOTE: IF THESE STEPS ARE NOT FOLLOWED ALL LIABILITY WILL REST WITH YOU, THE RECEIVER!!
Shipment:
Unless specific routing instructions are given, shipment is made in the way considered quickest, most economical and practical. Our customer service department has always given “ESTIMATED” freight quote to customers requesting them. Unfortunately these “ESTIMATES” have at times been perceived as actual charges. When the actual charges have exceeded the “ESTIMATED” charge, WCN/TNH has been very lenient in not adjusting the “ESTIMATED” quote (especially on prepaid orders) and thereby absorbing the difference.
As of March 31, 2008 WCN/TNH will be billing the ACTUAL charges on all orders. If you have a freight service or shipping company/method you wish to use, it must be noted at the time the order is placed. WCN/TNH will make every attempt to accommodate your needs, but there may be situations out of our control. When not specified, WCN/TNH reserves the right to determine the method of shipment or freight company.
We base your estimate on the information you give us at the time of your call. Some of the variables that would affect this estimated quote would be for additional services such as: fuel surcharge, delivery notification, inside delivery,
lift gate, reconsignment fees, residential delivery, schools, or construction site deliveries to name a few. These are fees that the freight carriers bill WCN/TNH for which are determined as/after delivery is made. If we know that your customer needs any of these services, we can anticipate the additional charges and quote accordingly. Again, actual charges will be billed, but we hope that this information will help eliminate any confusion in the future.
Please help West Coast Netting or The Net House give you the most accurate up-front estimates by giving us complete shipping information.
If you have any questions, please give us a call and thank you for your cooperation.
Claims:
All packages should be checked immediately upon receipt for damage and quantity, prior to signing for the package. Any discrepancy between the bill of lading and the actual shipment as delivered or any damage must be determined by the consignee and so noted on the freight bill before signing for delivery.
Concealed damage must be reported to the carrier within 5 days after delivery. All packing materials must be available for carrier examination. Claims for damage or shortages must be filed by the receiving party. The customer is
solely responsible for ensuring that claims are filed with the carrier. West Coast Netting will only act in a limited capacity to assist the customer in filing the claim as deemed appropriate by West Coast Netting.
Returns:
Returns will be accepted on a limited basis and no return will be accepted without authorization from West Coast Netting.
Customers can obtain an RA# for returns by calling 800-854-5741. There is a 15% handling charge plus all freight charges in and out. All materials must be received back in original
condition and deemed acceptable by West Coast Netting.
No returns will be accepted without a Return Authorization Number.
Requests for return must be made within 36 hours
of receipt of product.
Warranty:
All West Coast Netting built products have a limited guarantee against defects in workmanship and materials for a period of one (1) year from the original invoice date.
Any defective parts will be replaced without costs if we are notified within one year from the original invoice date.
This guarantee is contingent on the proper installation and use of the equipment for the purposes intended, and in no way covers any cosmetic considerations, acts of vandalism, unusual use
or use other than intended, Acts of God, caustic airborne particulates, harm done to material which is the result of fire, other accidents, casualties, mishandling or neglect.
The manufacturer reserves the right to be the sole judge in the determination of liability and method of correction under this guarantee. The warranty does not cover the cost of removal or reinstallation of replacement parts provided by this warranty.
West Coast Netting mandates that a periodic inspection of your product be performed and any irregularities be reported to West Coast Netting., for the warranty to continue in force. All claims must be accompanied by copies of the periodic inspection reports and a copy of the original invoice.
If you have any questions about the security at our Web site, you can send an email to our webmaster at webmaster@westcoastnetting.com.
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